Support & Maintenance
Launch is the start of the software's life, not the end of it. Dependencies age, browsers change, and things break at inconvenient hours. We keep what we built running, and we take it seriously because our own products are in production around the clock too.
What's included
24/7 monitoring
We find out something is down before your customers tell you.
SLA-backed response
An agreed response time you can hold us to, rather than hoping someone reads the email.
Continuous updates
Dependencies, security patches and small improvements applied steadily, so you never face one terrifying upgrade two years later.
The people who built it
Support comes from the same two people who wrote the code, nobody is reading your codebase for the first time while your site is down.
How we work
Clear milestones, early previews, and a delivery plan shaped to your project.
Discovery
We align on your goals, audience, priorities, and what success looks like in a focused kickoff.
Clear briefPlanning & Design
We shape the experience and share an early visual direction or prototype for your feedback.
Early previewDevelopment
We build in focused cycles, share working progress, and test the details as we go.
Working buildLaunch & Support
We make the final checks, launch, and keep improving from real feedback.
Live & improvingWhat we build it with
Work we've shipped
- Our own products
Juniper Medical AI and NatureQuery run in production continuously, we maintain what we ship.
Support & Maintenance questions
Do you offer support after launch?
Yes, ongoing support and maintenance is available for every project we build, with 24/7 monitoring so issues get caught and resolved quickly.
Can you maintain a site or app somebody else built?
Sometimes, it depends on the state of the codebase. Tell us what you're running and we'll give you an honest answer rather than taking it on and discovering problems later.
How does support pricing work?
Usually a retainer, sized to what the product actually needs. We'll work out the right shape with you rather than pushing a package.
Other services
Thinking about support & maintenance? The first call is free and there's no pitch deck.
Book a discovery call